Associate Technical Analyst Job in Bangalore at Computacenter

Computacanter is hiring for the role of Associate Technical Analyst!

Responsibilities of the Candidate:

• Responsible for overseeing and coordinating the entire incident management process within the organization.
• This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations.
• The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences.
•  Depending on Business Requirement (Calls & Chats / Email / Requests)
• Receive and document incoming requests via various channels (email, phone, ticketing system, etc.).
• Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations.
• Assign requests to appropriate individuals or teams based on their nature and complexity.
• Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions.
• Keep requesters informed of the status, progress, and estimated resolution times
• Monitor the status of open requests and escalate as necessary to ensure timely resolution.
• Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs).
• Generate and analyse reports on request management performance, identifying trends and areas for improvement.

Requirements:

• 6 months to 2 years of experience
• Bachelor's degree in a relevant field or equivalent work experience
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using request management tools or ticketing systems.
• Problem-solving and critical thinking abilities.
• Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
• Ability to work collaboratively in a team with 24/7 work environment.