Associate Systems Admin Job in Pune at SAS

SAS is hiring for the role of Associate Systems Admin!

Responsibilities of Candidate:

• Manage and support Audio-Video technology in meeting room spaces.
• Govern AV equipment, test and resolve equipment issues, and operate audio recording equipment.
• Troubleshoot and adjust AV equipment, and perform electronic equipment repair.
• Demonstrate good communication and interpersonal skills.
• Maintain inventory of equipment and connect wires and cables.
• Set up video and audio equipment for live events, including installation, testing, and adjustment for optimal auditory and visual experiences.
• Test equipment before events and troubleshoot and adjust AV equipment as needed.
• Facilitate IT support for end-users, managing Requests, Incidents, and Changes using the ServiceNow ITSM system.
• Work with local and global CIS operations teams to provide IT infrastructure support for networking, virtualization, and end-user computing.
• Assist with client hardware lifecycle replacement following global client standards.
• Perform daily administration activities for all IT infrastructure, including analyzing, installing, and modifying operating systems, storage, applications, backups, and account administration.
• Support, troubleshoot, and format hardware, operating systems, systems management software, security and AV software, patch management, productivity applications, and virtualized environments.
• Develop step-by-step documentation for system support tasks.
• Manage IT inventory.
• Participate in a 24x7 on-call rotation when required.

Requirements:

• Bachelor’s degree in a relevant field preferably IT
• Fresher or  2 years of experience in managing and troubleshooting IT infrastructure (server, storage, virtualization, networking, and end-user computing
• Demonstrated problem-solving skills for operating systems(Windows, Linux), VMware, and networking
• Exposure to MS Skype/ Teams voice solution will be an added advantage
• Adapt to working in a collaborative, team-oriented environment.
• Be a proactive, self-directed, detail-oriented, independent worker with strong interpersonal and communication skills
• Passion for continuous learning 

Preferred Qualifications:

• Experience working in a globally dispersed team
• Familiarity with ITSM processes, systems and tools such as ServiceNow
• ITIL certification