Associate Support Engineer Job in Kolkata at Clinisys India Pvt Ltd

Clinisys is hiring for the role of Associate Support Engineer!

Responsibilities of the Candidate:

• Receives and responds to incoming client request via telephone, web, chat, and email
• Follows established Case Management Best Practices
• Identifies, assesses criticality, and prioritizes resolution of all new and existing issues
• Researches issues and utilizes proven resolutions to customer issues
• Manages and documents the resolution process while effectively communicating status with the client
• Actively partners with clients and internal resources in issue resolution
• Maintains high Client Satisfaction (Net Promoter) Scores
• Stays current with product and industry updates and changes
• Identifies need to escalate complex or risk issues to appropriate senior staff
• Continually learns and expands knowledge of Clinisys applications, environments, and systems
• Creates and references knowledgebase articles
• Follows the Clinisys Quality Management System and regulatory standards including effective management of Protected Health Information
• On-call/holiday rotation(s) required
• Performs other duties and responsibilities as assigned

Requirements:

• Excellent analytical and problem solving skills
• Excellent interpersonal and professional communication skills
• Strong time management and organizational skills
• Ability to understand and articulate technical concepts and derive solutions
• Ability to deal with complex and challenging client issues
• College course work or certification programs in related field
• Previous client/customer support experience
• Clinical laboratory experience or supporting health care information systems preferred
• Productivity tools such as word processing and spreadsheet applications