Associate Support Engineer Job in Bengaluru at Atlassian

Atlassian is hiring for the role of Associate Support Engineer!

Responsibilities of the Candidate:

• Responsible for resolving customer configuration issues and responding to customer questions reported by email & chat, ensuring all processes and agreed-upon standards are followed
• Ensure that customers have a positive experience with Atlassian Cloud products
• Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs
• Contribute to our Product knowledge through Knowledge base articles and our Standard Operating Procedures (SOPs), helping us stay current on case management content
• Work in a 12:30 PM to 9:30 PM IST shift

Requirements:

• Overall 1+ years of customer or support-facing industry experience
• Have an understanding of Operating Systems, Database, Networking Concepts, and Cloud Computing
• Knowledge of SQL, Networking, Linux, Java Web Servers, or knowledge Cloud technologies will be an added advantage
• We’re looking for individuals who have a customer-centric mindset, can adapt quickly, are curious, and resilient, have quick learning ability, a growth mindset, and a solution-based approach in line with Atlassian’s Core values.
• Fluent written and verbal communication skills in English.
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high-stress and or ambiguous situations
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
• A logical approach to problem-solving & strong troubleshooting experience
• Experience working with peers/teams across multiple locations is an added advantage.
• To have the flexibility to cover a fixed shift through weekends on a rotation basis to meet the needs of our customers.
• You may be required to pivot focus towards a dedicated support channel (i.e. Chat) to meet the needs of our customers.