Associate Support Engineer Job in Bengaluru at Atlassian

Atlassian is hiring for the role of Associate Support Engineer! 

Responsibilities of the Candidate:

• Resolve customer configuration issues and respond to customer questions.
• Ensure that customers have a positive experience with Atlassian Cloud products.
• Understand customer use cases, perform troubleshooting, and devise and implement workarounds to product bugs.
• Contribute to our Product knowledge through Knowledge base articles and our Standard Operating Procedures (SOPs), helping us stay current on case management content.

Requirements: 

• Overall 1+ years of customer or support-facing industry experience
• Have an understanding of Operating Systems, Database, Networking Concepts, and Cloud Computing
• Knowledge of SQL, Networking, Linux, Java Web Servers, or knowledge Cloud technologies will be an added advantage
• We’re looking for individuals who have a customer-centric mindset and a solution-based approach in line with Atlassian’s Core values
• Keen interest in learning new technologies and understanding how to utilize them in a customer-facing environment
• Problem-solving approach & strong troubleshooting experience
• Experience working with peers/teams across multiple locations is an added advantage
• Have the flexibility to cover a fixed shift through weekends on a rotation basis to meet the needs of our customers