Associate Support Engineer Job in Kolkata at Sunquest Information Systems

Sunquest Information Systems is hiring for the role of Associate Support Engineer!

Responsibilities of the Candidate:

• Receives and responds to incoming client request via telephone, web, chat, and email
• Identifies, assesses criticality, and prioritizes resolution of all new and existing issues
• Researches, manages and documents issues and documents resolutions while effectively communicating status and partnering with the client
• Maintains high Client Satisfaction (Net Promoter) Scores
• Stays current with product and industry updates and changes
• Identifies need to escalate complex or risk issues to appropriate senior staff
• Continually learns and expands knowledge of Clinisys applications, environments, and systems
• Creates and references knowledgebase articles
• Follows established case management best practices and the Clinisys quality management system and regulatory standards including effective management of Protected Health Information

Requirements:

• High School Diploma
• 0-2 years experience with a technical aptitude in one of these areas: Healthcare technology, Healthcare Technology, Client support and
• College coursework or certification in a related field
• Prior experience providing support to customers in highly technical environments
• Productivity tools such as word processing and spreadsheet applications
• Experience supporting enterprise operating systems
• Proficient typing skills