Associate Success Guide Job in Hyderabad at Salesforce

Salesforce is hiring for the role of Associate Success Guide!

Responsibilities of the Candidate:

• Action Best Practice Insight:
  • Product Education
  • Technical Advice
  • Adoption Guidance
• Accelerate Feature / Cloud Adoption
• Manage Consultative Engagements with Customers
• Support Success Teams

Requirements:

• Engineering degree preferred
• Upto 12 months of relevant work experience in any of the Salesforce products
• Ranger Status or above
• Functional and/or Technical Expertise
• Consultative Communications
• Solution-Focused Problem Solving
• Project & Risk Management
• Composure: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
• Expertise: Working knowledge of industry best practices and implementation experience of the Salesforce product suite
• Learner: Has a passion for continued education in new technologies and complex business and technical concepts
• Passion: Passionate about Customer Success and a great listener
• Culture: Embodies inclusive culture and a team player that everyone enjoys working with
• Trust: Ability to earn the trust of the customer and live the company’s core values
• Preferred:
  • Proven ability to manage time and prioritize activities while performing effectively under pressure
  • Support Success and Sales Teams to ensure customers get maximum value from the platform.
  • Proven success leading customer-facing presentations and engagements
  • Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution