Associate Specialist - Customer Support Job in Bangalore at London Stock Exchange Group

LSEG is hiring for the role of Associate Specialist - Customer Support!

Responsibilities of the Candidate:

• Responds to more advanced and/or specialized issues, resolving as many inquiries as possible on the first interaction.
• Works mainly independently to resolve client queries and largely follows precedents, having basic and intermediate knowledge of specialized concept.
• Solves advanced issues that may involve interpreting the needs of the customer, determining the solution to the problem, and assessing any downstream impact.
• Assists new team members in learning the processes and procedures required to deliver excellent customer service.
• May act as an expert and provide work direction to fix a raised customer inquiry.
• Ensures the accurate delivery of information and resolution.
• Displays understanding of financial markets and cross-asset views which support multiple asset types held in client portfolios: Equities, Commodities, FIFX, Economics, Fundamentals, Estimates, ESG, Private Equities among others.
• Expert understanding of relevant products and data and understanding of client workflows i.e. Wealth, Investment Management and Trading.
• Performance-driven and focus on delivering results.
• Detail oriented with sound information probing skills.
• Well-developed analytical skills that can problem solve and develop solutions.
• Potential to communicate and engage effectively, verbally and in writing, in English and any other designated languages with customers and colleagues.
• Flexibility in working hours and is flexible to any working schedule.

Requirements:

• Bachelor's Degree - University qualified in a field relating to the financial markets, the finance sector or business is a plus.
• Experience in a customer service or contact center environment preferred. Previous experience in the financial industry desirable.
• The ability to learn and become specialists in products and develop a sound understanding of the financial markets they serve.
• Positive approach to undertake additional projects and responsibilities from time to time.
• Business level, both written and spoken fluency in English requirement.