Associate Solution Support Engineer Job in Bengaluru at SAP

SAP is hiring for the role of Associate Solution Support Engineer!

Responsibilities of the Candidate:

• Win customer loyalty by creating memorable experiences for customers.
• Deliver a ‘customer-centric service experience’ to our customers during every interaction.
• Develop and maintain strong functional and technical product knowledge.
• Work with our global customers in resolving their queries, and issues related to SAP Concur Product.
• Resolve customer issues with transparency and urgency.
• Maintain ownership of the issue, manage client expectations & drive deliverables.
• Provide regular updates on case statuses and escalate issues while maintaining the customer experience.
• Create availability in the daily schedule for customer calls.
• Make a human connection, demonstrating empathy and staying engaged until the customer query or issue is resolved.
• Explore opportunities to refine process practices and embrace change needed to achieve organizational goals.
• Conduct all external facing communication in a professional manner, and to a high level of customer service.
• Reinforce a positive team culture by building and sharing knowledge, assisting others, and collaborating.
• Work effectively with peers, other departments, and management from different time zones to ensure customer needs or queries are handled effectively.

Requirements:

• Bachelor’s degree or equivalent. Preferred Travel & Tourism qualification
• External customer-facing experience
• TMC experience preferred
• 1 to 3 years of relevant experience in travel management/corporate travel/GDS
• Ability to express thoughts clearly & professionally for fluent customer interaction (English)
• Display passion for & responsibility to the customer, business & team.
• Research-based Learning oriented, analytical mindset for expert problem-solving
• Task-based, process-driven approach to achieving objectives
• Schedule flexibility working on the weekends and working continuously in EMEA Shift 12:30 to 21:30 IST (Subject to change)
• Preferable experience with SAP Concur products or similar SaaS/Cloud products