Associate: Services Business Analyst Job in Gurgaon at Gartner

Gartner is hiring for the role of Associate: Services Business Analyst!

Responsibilities of the Candidate:

• Drive client retention and engagement by collaborating with and empowering Global service delivery groups across the client retention life cycle.
• Engage with global stakeholders to generate in-depth insights on client priorities, articulate priorities into actionable insights, and map Gartner assets and product offerings to client needs, to enable the stakeholders to drive client engagement.
• Assess the qualitative and quantitative value generated by Gartner offerings and assets for clients at different stages of client retention cycle, articulate and document the findings linking to the client’s focus areas, thus, aiding the stakeholders in renewal pitches and driving retention.
• Assist the service delivery group with generating insights from Gartner diagnostic tools. Identify gaps, and opportunity areas and suggest corrective actions leveraging Gartner assets.
• Drive Operational excellence leading to improved service productivity for our global service associates.
• Drive events CoE to increase client registrations, engagement, and other operational metrics leading to higher client retention for the organization.

Requirements:

• The Graduate program in any stream having up to 4 years of work experience.
• Strong aptitude for qualitative and quantitative research and analysis.
• Practical, intuitive problem-solving and the ability to translate analysis into actionable insights.
• Good business acumen/orientation to understand client’s priorities from a CXO lens.
• Excellent oral and written communications skills, and proficiency in English.
• Strong Microsoft Office expertise - Advanced Excel, PowerPoint.
• Champion Mindset.
• Strong lead Strong orientation towards process and operational excellence.