Associate Service Delivery Manager Job in PAN India at Hexaware Technologies

Hexaware is hiring for the role of Associate Service Delivery Manager!

Responsibilities of the Candidate:

• Service Delivery Management: Overseeing the day-to-day operations of service delivery processes, ensuring they are efficient and effective.
• Quality Assurance: Monitoring service quality, identifying areas for improvement, and implementing strategies to enhance the service experience.
• Problem Solving: Identifying and resolving service delivery issues, ensuring that problems are addressed promptly and effectively.
• Stakeholder Management: Collaborating with internal and external stakeholders, such as customers, team members, and other departments, to ensure effective communication and coordination.
• Performance Tracking: Monitoring service delivery performance metrics, identifying trends, and reporting on key performance indicators (KPIs).
• Process Improvement: Analyzing existing service delivery processes, identifying areas for improvement, and implementing new processes to enhance efficiency and quality.
• Team Leadership: Supervising and mentoring team members, providing guidance and support to ensure they are equipped to perform their roles effectively.

Requirements:

• Strong Communication Skills: The ability to communicate effectively with a variety of stakeholders, both verbally and in writing.
• Problem-Solving Skills: The ability to identify and resolve service delivery issues, using analytical and critical thinking skills.
• Organizational Skills: The ability to manage multiple tasks and projects simultaneously, while ensuring that deadlines are met.
• Leadership Skills: The ability to lead and motivate a team, providing guidance and support to ensure they are working effectively.
• Technical Skills: Depending on the specific industry or organization, technical skills related to the service delivery process may be required.
• Customer Service Skills: The ability to provide excellent customer service, ensuring that customers are satisfied with the service they receive.