Associate Sales Ops Analyst Job in Bangalore at Cloud Software Group

Responsibilities of the Candidate:

• Liaison between sales teams and other functional groups such as Product Management, Sales Systems, and Commercial Operations. 
• Ensure that the Service Level Agreements (SLAs) are met in accordance with business goals.
• Uses pre-established procedures and guidelines to respond to requests from internal sales representatives via phone, web, and email.
• Document and track status of inquiries and coordinate appropriate responses with a customer centric approach.
• Develops and fosters alignment with sales team members as needed.
• Utilizes CRM systems and other applications to manage and assist sales teams with pre-sales support.
• Promotes team environment by assisting with training and development of novice employees to enhance skills and abilities in performance of their duties. 
• Works with Sales Rep or partner to prepare direct to Citrix price quotations, complete order sheets, and verify the accuracy of each line item.
• Works with Sales Rep to create and assist in the preparation of sales exceptions in Salesforce.
• Support inquiries for various Citrix product lines, programs and promotions.
• Adhere to existing operational processes for handling escalations and other follow up scenarios.
• Provide accurate resolution along with the correct cause of the issue.
• Connect directly with Citrix sales personnel and build effective working relationships while solving their issues.
• Raise process and system improvements to improve the user experience.
• Develop clear standard operating procedures to be utilized across the team.

• Excellent communication skills with strong relationship building skills.
• Ability to assess information, determine and address problem areas, formulate relevant solutions, and present the solution effectively.
• Intermediate level of expertise using Salesforce and CPQ.
• Must possess excellent verbal, written, telephone communication, and analytical skills.
• Ability to work under pressure and meet deadlines, maintain a pleasant, professional attitude towards customers and co-workers.