Associate - Research Job in Chennai at Sutherland

Sutherland is hiring for the role of Associate - Research!

Responsibilities of the Candidate:

• Create self-service and assisted service troubleshooting articles for the operations team by reauthoring content for products.
• Leverage open source, existing documentation, manufacturer content, and client systems to create product-related documents to reauthor articles.
• Read through exhaustive open sources and documents to restructure information and create simple step-based easy-to-follow articles.
• Reauthor content aligned to DITA SOP and troubleshooting formats.
• Reauthor and format content for DITA using an editor or other tools.
• Streamline processes and build flowcharts where applicable.
• Publish content to KM (internal or third party).
• Establish a style guide to author articles effectively to ensure consistency in article writing.
• Create new templates, if required, to author different article types.
• Build the content taxonomy and include SEO words to enable quick search.
• Work on preparing well-structured articles using an authoring tool and prepare the articles for the client's Knowledge Management System.
• Deliver quality writing articles to effectively troubleshoot queries. Ensure all-around consistency (style, fonts, images and tone).
• Set up a quality process to ensure content governance for each article published.

Requirements:

• Proven experience as a content writer, technical writer or similar role
• Portfolio of published articles
• Experience doing research using multiple sources
• Excellent English language written and verbal communication skills
• Ability to meet deadlines
• Graduate in any stream or related field
• A degree in English literature and journalism would be an added advantage
• Previous experience working in DITA XML or similar tools would be an added advantage
• Experience with Content Management Systems (e.g. WordPress, Oxygen) and content writing would be an added advantage
• Must have existing content writing experience of around 1.5 to 3 years
• Able to comprehend and write self-service articles and align to the client's tone of voice (instructional or conversational)
• Content team member must have previous experience and be able to author content in DITA XML using an editor