Associate Renewals Manager Job in Bangalore at PowerSchool

PowerSchool is hiring for the role of Associate Renewals Manager!

Responsibilities of the Candidate:

• Oversee a high volume, transactional book of business 
• Engage with customers approximately 120 days before expiration  
• Propose Services training credits and Premium Support  
• Evaluate term opportunities to streamline transaction processes  
• Understand negotiation tactics  
• Identify upsell/cross-sell/expansion opportunities  
• Develop an understanding of customer approval processes and budget cycle  
• Know how to identify risks and collaborate with the overall account team and leadership to mitigate such risks  
• Maintain consistent updates of the Salesforce CRM tool for pipeline management  
• Ensure accurate forecast of renewals pipeline as defined by the business  
• Other duties as assigned  

Requirements:

• 1-3 years prior experience in Renewals Management  
• Proficient in Microsoft Office suite with an intermediate knowledge of Excel  
• Salesforce or prior CRM experience required  
• Ability to multi-task and meet metric deadlines  
• Strong problem-solving, reasoning skills and an eye for details 
• Strong oral, written, and interpersonal skills  
• Strong customer service and conflict resolution skills  
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes  
• Associate degree or equivalent work experience, Bachelor’s degree preferred