Associate, Real Time Management Job in Bangalore at Concentrix

Concentrix is hiring for the role of Associate, Real-Time Management! 

Responsibilities of the Candidate: 

• Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc.
• Work closely with the client to address schedule changes/concern
• Track & report -system issues, Station IDs, Agent behavior (report habitually short calls, excessive aux usage, etc..), Overall staffing performance (staff vs required, service metrics, attendance, etc
• Monitor Realtime adherence using tools available, IEX, CMS, WFM, etc
• Update schedules as needed and adjust Breaks/Lunches for better performance
• Participate in relevant meeting
• Provide input to stakeholders and drive labor management
• Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Teams
• Handle CNX Internal Customers. 

Requirements: 

• Must have 2+years experience
• Good analytical, numerical, and problem-solving skills. WFM-RTA experience - preferred.
• Must possess effective organizational and time management skills with the ability to multi-task proficiently.
• Must be able to respond quickly and logically in a fast-paced environment, making accurate decisions under pressure.
• Strong team building and leadership skills, including strong logical thought processes.
• Excellent written and verbal communication skills are required to interact with internal stakeholders and client representatives.
• Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high-pressure environment.