Associate - Project Manager Job in Bengaluru at Myntra

Myntrs is hiring for the role of Associate - Project Manager!

Responsibilities of the Candidate:

• Project Coordination: Assist the Project Manager in planning, executing, and
  monitoring projects within the contact center. Collaborate with different
  departments to gather project requirements, establish timelines, and ensure
  adherence to project milestones.
•  Data Analysis: Collect and analyze data related to contact center performance,
  customer feedback, and operational metrics. Utilize insights to identify areas of
  improvement, propose recommendations, and assist in decision-making
  processes.
•  Process Improvement: Work with team leads to identify bottlenecks,
  inefficiencies, and pain points in contact center processes. Participate in process
  improvement initiatives, streamlining workflows, and enhancing overall
  operational effectiveness.
• Training and Documentation: Develop training materials and documentation for
  new processes, tools, and systems used within the contact center. Conduct
  training sessions for agents to ensure a thorough understanding of updated
  processes and best practices.
• Quality Assurance: Collaborate with the Quality Assurance team to monitor agent
  performance and adherence to defined quality standards. Participate in calibration
  sessions to ensure consistency in evaluations.
• Stakeholder Communication: Maintain effective communication with stakeholders,
  including team members, managers, and relevant departments. Provide regular
  updates on project progress, issues, and achievements.
• Technology Integration: Assist in the implementation and integration of new
  technologies or software into the contact center's operations. Ensure a smooth
  transition and provide support to agents during the adoption phase.
• Customer Experience Enhancement: Collaborate with Customer Experience teams
  to understand customer pain points and provide valuable feedback for improving
  customer interactions and overall satisfaction.

Requirements:

• Bachelor’s degree in business administration, Project Management, or a related
  field.
• Previous experience in a contact center or customer service environment is an
  advantage.
• Strong analytical skills with the ability to interpret data and generate actionable
  insights.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams and stakeholders.