Associate Professional - IT Operations Job in Pune at Ingram Micro India Pvt. Ltd.

Ingram Micro is hiring for the role of Associate Professional - IT Operations!

Responsibilities of the Candidate:

• Prioritize and schedule computer operations and workflow so processing equipment and other IT resources are used to their full capacity.
• Analyze production, maintenance, and malfunction records to identify problems and recommend solutions (e.g., changes to procedures, workflow, or equipment) to improve performance and increase capacity.
• Research, evaluate, and recommend equipment purchases to enhance the capabilities of computer operations.
• Lead, direct, evaluate, and develop computer operations staff to ensure computer operations activities meet pre-established production targets and operating budgets.
• Liaise with functional or operational area managers to understand their current and future information needs and develop plans, cost estimates, and schedules for integrating these needs into existing operations.
• Select, and manage ongoing relationships with, vendors and suppliers (e.g., data entry providers) to ensure the organization receives satisfactory standards of service.
• Perform data processing, data entry, data control, position language set-up, and tape library.
• Provide support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes); answer questions regarding system procedures, online transactions, systems status and downtime procedures; collaborate with network services, software systems engineering and/or application development in order to restore service and/or identify problems; maintains a troubleshooting tracking log ensuring timely resolution of problems.
  

Requirements:

• Requires broad theoretical knowledge typically acquired from advanced education.
• Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.