Associate-Product Ops Job in Noida at Innovaccer

Innovaccer is hiring for the role of Associate-Product Ops!

Responsibility of the Candidate:

• Develop concise technical documentation for end-users, including user guides, release notes, and how-to videos.
• Utilize digital adoption platforms such as WalkMe to create interactive product tours that enhance user experience and product understanding.
• Craft compelling product marketing materials, such as whitepapers, blogs, FAQ sheets, and other collateral, to support our marketing efforts.
• Create comprehensive product enablement content, including training guides, enablement decks, and sales pitch decks, to support our sales and customer success teams.
• Collaborate with product managers, engineers, sales teams, and customer success teams to gather information and ensure the accuracy and effectiveness of content.
• Participate in content strategy planning to ensure alignment with company goals and user needs.
• Elevating Product Usability and Customer Satisfaction: Produce premium documentation and engaging marketing materials that improve user experience and satisfaction, making our products more intuitive and accessible.
• Maintaining Documentation and Marketing Excellence: Ensure that all technical documentation and product marketing collaterals are meticulously accurate and current, supporting the seamless introduction of new products and updates.
• Promoting Team Collaboration and Knowledge Sharing: Act as a linchpin for knowledge exchange within the company, enhancing synergy between product managers, developers, marketing, sales teams, and other stakeholders through clear, coherent documentation and compelling marketing narratives.
• Boosting Customer Success and Product Adoption: Create content that simplifies the learning process and enhances product adoption, including training guides, enablement decks, and sales pitch materials, contributing to the overall success of our customers.

Requirements

• 0-2 years of experience in content creation, technical writing, or a similar role. Fresh graduates with relevant internships or project experience are welcome to apply.
• Familiarity with HTML/CSS, digital adoption tools like WalkMe, and multimedia content creation tools is a plus.
• Experience with documentation tools like Confluence and knowledge-base software like Helpjuice is a plus.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and the ability to manage multiple projects simultaneously