Associate Product Analyst Job in Pune at PTC

PTC is hiring for the role of Associate Product Analyst!

Responsibilities of the Candidate:

• Provide technical support and advice to customers and partners regarding CAD Software’s. Customization, deployment, and optimization of our CAD applications.
• Utilize PTC’s case management tool i.e. Salesforce to log issues, and track associated status and related activities.
• The goal is to meet the high demands of our end customers who use PTC’s CAD solutions in a mission-critical environment. To do so, you provide high-quality support service to our customers and partners, minimizing their efforts, eliminating risks, and with best support experience.
• Use of your technical and industry-specific IT or CAD software knowledge to provide extended support activities (technical training, webinars, mentoring etc.) Create and publish knowledge articles for re-use by PTC customers, partners and employees. 
• Candidate must demonstrate a willingness to be proactive as well as to independently take on new challenges. Identify and recommend product and support training opportunities for the team. Provision of our ITIL-based services with the aim of continuous quality improvement (ISO 9001:2015) Primary working hours will be in Europe time, however, may need to work in North America hours as part of a rotation program for a short span

Requirements:

• A strong capacity and desire to develop personalized customer service and communication skills.
• Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases, Networking and Operating Systems.
• Object-oriented programming background preferably in Java or C/C++ An understanding of web and web services development including the use of RESTful API’s, HTML and XML is preferred.