Associate - Product Adoption Job in Chennai at Freshworks
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Associate - Product Adoption
Freshworks
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Chennai
Skills Required
- Customer Service
- Networking
- Problem Solving
- Communication Skills
About this Job
Freshworks is Hiring for the Role of Associate - Product Adoption!
Responsibilities of the Candidate:
- Drive the customer onboarding experience by providing tailored solutions and best practices that create immediate value.
- Deliver engaging and effective product training for IT admins and end users, empowering them to maximize adoption and achieve success.
- Proactively address customer challenges and collaborate across teams to ensure a seamless onboarding experience.
Requirements:
- Customer-centric mindset: passion for simplifying complexities and delivering measurable value.
- Willing to work on shifts
- ITIL certification or equivalent knowledge of service management.
- Networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls).
- Familiarity with APIs and identity providers like Active Directory.
- Problem-Solving Skills: Thrive in resolving challenges effectively.
- Strong Communication: Ability to explain technical concepts to non-technical audiences
Eligible Degrees
+95 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Freshworks
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