Associate Process Manager Job in Mumbai at eClerx

EClerx is currently hiring for the position of Associate Process Manager

Roles & responsibilities:

• Responsible for managing multiple Middle Office and Regulatory support processes.
• Independently handle multiple clients – establish self as a valued partner
• Build domain expertise across processes supported, assist in speedy remediation of issues, implement process improvements and build/enhance controls to prevent future escalations 
• Participate in Middle Office/group level initiatives
• Review and analyse trade data between risk and finance systems
• Check for completeness, accuracy and consistency to identify the set of genuine breaks
• Investigate the genuine breaks for root cause and facilitate resolution and decision support, wherever necessary
• Provide support on the change and new business requests received from various RFDAR/non-RFDAR teams by assessing the business requirements, performing testing, providing SME support
• Apply data normalization methods such as filtering, standardization, enrichment, aggregation
• Lead discussions with the internal teams to highlight breaks
• Lead and take appropriate action post liaising with the respective stakeholder
• Create reports / metrics / analysis to cover the Daily / Weekly / Monthly requests
• Mailbox Management / Queue Management
• Build domain expertise and lead from the front.
• Independently handle clients and client calls– establish self as a valued partner.
• Escalate issues to client and internal managers to bring issues to their attention in a short period to avoid client escalation 
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams 

Requirements:

• Bachelor's Degree in B. Com /BBM or Master’s Degree in M. Com/MBA/PGDM
• 3 to 5 years of experience in handling a team of a minimum of 10 members with experience in Confirmations, Portfolio management, Settlements or equity
• Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope
• Knowledge of / prior experience with offshoring processes and methodologies highly preferred
• Seeking a challenging new position in a dynamic high growth company and industry.
• Should be good with logical and quantitative abilities