Associate - Planning & Scheduling Job in Gurgaon at Concentrix

Concentrix is hiring for the role of Associate - Planning & Scheduling!

Responsibilities of the Candidate:

• Accurately predicts headcount or production hours required, handle time and staff shrinkage by work type.
• Identify gaps in coverage and propose new shifts or realignment along with hiring plans.
• Continuously monitor the performance against the plans and refine and redefine assumptions as and when required
• Modeling Short-term including capacity recommendations to close gaps and optimize resources
• Run "what-if" scenarios for operations or other support groups as requested.
• Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan
• Maintain Historical Data and trends
• Review DOW and Intraday Patterns
• AHT profiling
• Optimize breaks the day of or day before the actual schedule
• Schedule ADHOC intra-day training requests and update schedules
• Determine optimal work schedules and coordinate effective scheduling of non-productive activities like meetings, training sessions and vacations to ensure that response time and service goals are met

Requirements:

• Planning and scheduling knowledge is essential
• Require Scheduling skillsets for this role with IEX competencies
• Solution driven and result oriented
• Strong oral and written communication skills.
• Highly Proficient in Microsoft Office 
• Demonstrated ability to multi-task, prioritize and meet timelines of deliverables.
• Self-starter, sense of urgency and works well under pressure.
• Strong attention to detail.
• Highly professional and able to develop strong business partnerships.
• Ability to analyse possible solutions using standard procedures and principles.
• Ability to solve a range of straightforward problems with a moderate level of guidance and direction. 
• Graduation