Associate, Operations Support Job in Gurgaon at Webhelp

Webhelp is hiring for the role of Associate, Operations Support!

Responsibilities of the Candidate:

• Monthly Connect with accounts (20 accounts each AM) transitioned to Self Service with a goal to move 5 accounts back to manage. Send weekly customized reports wherever necessary and act as a trusted advisor and point of contact for their advertising needs.
• Analyze accounts with steep rises or falls in spend, and sudden changes in KPIs like Conversion, CTR, CPA, etc. to identify the reason and connect with them to grow or retain spending.
• Offer strategic advice and recommendations to help advertisers optimize their campaigns, select targeting options, and improve their ad creatives.
• Address advertisers' questions, concerns, and troubleshooting requests promptly and effectively.
• Churned account management from Slack/troop alerts to engage with the account owner ASAP.
• Identify trends, opportunities, and areas for improvement and provide actionable insights to advertisers based on region/country, IAB categories, marketing objectives, etc.
• Focus on the adoption of features, and products and create an adoption plan based on the needs of the advertiser like marketing objective, performance, etc.
• Recommend essential product changes in Ads to support the success of Self-Serve Customers
• Recommend countries in the allocated region or new payment methods in existing markets to increase customer base and overall spending.
• Check under pacing campaigns and recommend actions based on the need and KPIs.
• Stay updated with changes and updates to Ads, including new features, policies, and best practices, and inform advertisers about these updates and help them adapt their strategies accordingly.
• Create strategies to upsell or cross-sell to advertisers at a scale.
• Run quarterly Advertiser pulse survey.

Requirements:

• Experience working as an associate account manager with a total account management experience of 2+ years.
• Strong analytical skills to interpret campaign performance data, identify trends, and make data-driven recommendations for optimization.
• Experience managing digital advertising campaigns in a customer-facing environment such as customer service, client management, or account management. Ability to effectively communicate with clients and provide exceptional support.
• Excellent verbal and written communication skills to interact with clients, provide guidance, and present insights effectively.
• Comfort with using digital tools, dashboards, and analytics platforms to manage & monitor campaigns.
• Experience in generating performance reports and translating data into actionable insights or clients.
• Detail-oriented, able to multi-task and work on several projects.
• Excellent time management and prioritization skills.