Associate Operations Manager Job in Bengaluru at R1 RCM

R1 RCM is hiring for the role of Associate Operations Manager!

Responsibilities of the Candidate:

• Should be able to manage a team of 25-30 FTEs
• FTEs will be directly reporting to AM
• Will be responsible to resolve queries, account reviews and provide training in case required
• Drive production and quality to the expected level
• Responsible to identify production and quality issues and to put plans in place for improvement
• Analyze data to identify payer issues & challenges and fixes
• Should work towards team engagement and retention/absenteeism
• Will be responsible to lead internal and external calls.
• Performance management.
• First level of escalation.
• Work in all shifts on a rotational basis.
• Need to be cost efficient with regards to processes, resource utilization and overall constant cost management.
• Must operate utilizing aggressive operating metrics.

Requirements:

• Candidate should be good in Denial Management
• Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials
• Good domain knowledge
• Ability to interact positively with team members, peer group and seniors.
• Demonstrated ability to exceed performance targets
• Ability to effectively prioritize individual and team responsibilities
• Communicates well in front of groups, both large and small.