Associate – Operations Job in Bangalore at Allstate

Allstate is hiring for the role of Associate – Operations!

Responsibilities of the Candidate:

• Ensure facilitation of first-call resolution and customer satisfaction on all transactions handled.
• Resolve routine, complex, and unique questions/issues.
• Inputs and tracks into the appropriate databases.
• Remain current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resource tools.
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross-sales (if applicable).
• Employs probing questions and actively listens to customer issues or questions, showing interest compassion, and displaying empathy for the caller’s situation.
• Handle any requests regarding customer documentation (including all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted

Requirements:

• High School Diploma or GED (Preferred)
• Instead of the above education requirements, an equivalent combination of education and experience may be considered
• Working knowledge of insurance policies and related processes and procedures.