Associate- Onsite Solution Specialist Job in Gurgaon at Cvent

Cvent is hiring for the role of Associate- Onsite Solution Specialist!

Responsibilities of the Candidate:

• Serve as a point of contact for the customer, managing their onsite experience using Cvent’s Onsite Solutions
• Training the clients on the hardware (Router, Printer, Badges) and the software from end to end
• Serve as a point of contact and strategic advisor for all assigned events (small to medium in size & scope)
• Directly support and consult with customers on how to best leverage Cvent’s Onsite Solutions through timeline-specified milestones and standardized operations
• Work with the strategic partners to ensure successful delivery of hardware and supplies onsite
• Identify and define product improvements and enhancements as they pertain to client needs and overall deployment
• Serve as a point of contact for Onsite escalations and should be flexible working out of office hours and on weekends
• Manage several concurrent projects
• Communicate and adhere to project milestones

Requirements:

• Candidate should have a minimum of 2-3 years of client interaction experience.
• Excellent communication skills (verbal and written)
• Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
• Must be able to integrate knowledge across disciplines to ensure event execution success
• Ability to work within a team to achieve goals
• Strong business acumen, ethics and high integrity
• Excel at developing relationships over Zoom and email.
• Strong understanding of the onsite event management experience.
• Candidate should have basic knowledge about hardware (printer, routers)
• Able to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software