Associate- NOC Job in Chennai at Deloitte

Deloitte is hiring for the role of Associate- NOC !

Responsibilities of the Candidate:

• Incident Response: Serve as an Incident Coordinator, initiate / join major incident bridge calls, escalate tickets as needed, document progress, and participate in post-incident reviews (PIRs). Work closely with L1/L2 infrastructure & application resolver teams.
• Incident Triage & Escalation: Triage and route auto generated tickets as per SOP. Initiate and drive resolution of incidents, ensuring rapid acknowledgement & response and contributing to incident communications and Root Cause Analysis (RCA).
• Knowledge Management: Develop, maintain, and update a knowledge base and known errors database to improve L1 support and reduce dependency on subject matter experts.
• Automation & “Shift Left”: Identify recurring issues, document SOPs, and provide suggestions to automate monitoring, detection, and remediation, enabling first-line teams to 

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related discipline (or equivalent experience).
• ITIL Foundation Certification or other relevant ITSM/ITIL credentials.
• Experience in Onpremise Data Center Infrastructure and Cloud or hybrid environments (Azure, GCP, AWS).
• Prior work for large-scale enterprise environments, especially with managed services providers.
• Familiarity with configuration management databases (CMDB) and service coverage/SLAs.
• Ability to develop or maintain automation scripts preferred.
• Experience working with third-party vendors and cross-functional teams.
• Non-Engineering Graduate (BSC- IT, BCA )