Associate Manager - Quality Auditor- Customer Service Job in Gurgaon at PayU
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Associate Manager - Quality Auditor- Customer Service
PayU
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Gurgaon
Skills Required
- Customer feedback
- Customer Service
- Quality Control
- Project Management
About this Job
PayU is hiring for the role of Associate Manager!
Responsibilities of the Candidates:
- Multiple process review and gap identification
- Corrective action and process improvement
- Automation/ simplification of process steps to reduce manual intervention and improve turn-around time
- Reports automation
- Monitor & evaluate agents based on policy/process notes
- NPS / MSAT – Closing loop on customer’s feedback.
- RCAs of complaints
- Drive projects with the product team
Requirements:
- Strong working knowledge of Excel
- Familiarity with Pareto analysis and other QC tools
- Experience in QC customer service / Process improvement/reporting
- Bachelor/master’s degree from the reputed college
Eligible Degrees
+94 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About PayU
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