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Associate Manager/Manager - Retention Job in Gurgaon at Swiss Beauty

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Associate Manager/Manager - Retention

Swiss Beauty

  Full Time Job

  Not Disclosed

  2-5 years

  Posted  30+ days ago

Location
  • Gurgaon
Skills Required
  • Performance Management
  • Retention Strategy
  • Project Management
  • Time management skills
About this Job

Swiss Beauty is hiring for the role of Associate Manager/Manager - Retention!

Responsibilities of the Candidate:

  • Collaborate with cross-functional teams to develop a clear and actionable strategy for user retention and lifecycle management.
  • Define and implement frameworks for user segmentation and personalized engagement.
  • Partner with the creative team to conceptualize and design compelling messaging, content, and creatives for engagement and revenue-boosting campaigns.
  • Craft personalized communication strategies tailored to different user cohorts.
  • Analyze and map user lifecycle stages to identify gaps and opportunities for improvement.
  • Own key lifecycle metrics such as Activation, Retention, Revenue, and Referrals by implementing tailored strategies to enhance user engagement.
  • Plan, set up, and execute lifecycle campaigns, including landing pages, email outreach, and in-app messaging.
  • Experiment with A/B testing to optimize campaigns for maximum impact.
  • Monitor campaign performance daily, leveraging insights to refine strategies and improve outcomes.
  • Embrace a “win-an-inch-every-day” mindset to drive incremental improvements.

Requirements:

  • Hands-on experience with retention and engagement platforms like MoEngage or similar tools, including building automation journeys, segmentation, and personalization.
  • Familiarity with tools for email marketing, lifecycle automation, and analytics platforms.
  • Strong analytical skills with a comprehensive understanding of retention cycles, metrics, and ROI.
  • Proven ability to make data-driven decisions that directly impact retention and lifecycle outcomes.
  • Demonstrated ability to deliver projects that successfully drove ROI and improved user retention.
Eligible Degrees
MBA / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses

+95 More

Who can apply
Work Experience: 2-5 years
Eligible Graduation Years: 2023, 2022, 2021, 2020, 2019
Documents Required

1. Resume

2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)

About Swiss Beauty
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