Associate Manager - Business Operations Job in Bangalore at PhonePe

PhonePe is hiring for the role of Associate Manager - Business Operations!

Responsibilities of the Candidate:

• Leading a team of folks who Monitor business application dashboards and anomaly detection systems for issues and errors 
• Identifying root causes of errors and investigating their impact on business operations and sales  Analyze and provide data/, metric insights on issue fixes to reduce business loss to internal (Business, Tech, Product, etc.) as well as external stakeholders (Insurers) 
• Creating monthly/weekly reports to drive business decisions 
• Collaborating with cross-functional teams to drive issue resolution and provide updates on issues and fixes to the leadership 
• Coordinating with external partners and vendors to ensure a smooth flow of business  Responsible for defining, developing, and communicating key metrics and business trends to partner and management team 
• Creating and maintaining of documentation related to processes, issues, and solutions  Grasping the underlying processes and data flows and should be able to analyze and work on the errors 
• Actively work to set up scalable processes and wherever possible strive to suggest automation and optimisation 

Requirements:

• Bachelors 3-5 years of experience/ Masters 1-3 years of experience 
• Handled a team before 
• Tier 1/2/3 college 
• Digital/Internet/Online industry experience of minimum 1 year 
• B2B/B2C external stakeholder exposure 
• Related roles - Program Manager/ Process Excellence/ Process Manager/ Operations Manager/ Insurance Partnerships/ Business Operations Manager 
• Insurance/Fintech/BFSI/Start-up experience is preferred
• Strong attention to detail, problem-solving, and analytical skills 
• Exceptional written and verbal communication skills 
• Ability to manage internal and external stakeholders effectively 
• Ability to lead a team by example 
• Basic to advanced knowledge of Microsoft Excel, Docs, and Google Sheets available on weekends/holidays for any urgent business requirement 
• Basic SQL knowledge will be a plus 
• Reporting, Automation, Dashboarding, and Monitoring experience will be a plus
• Roster/Workflow management experience is a plus (This candidate is expected to lead a team a set of folks who work in rotational shifts In the Monitoring team)