Associate - KYC Job in Gurgaon at Oracle

Oracle is hiring for the role of Associate - KYC!

Responsibilities of the Candidate:

• Working on allocated KYC cases by Production delivery with accuracy
• Timely Decisioning of KYC Renewals/Address Change and manage the Ageing Inventory
• Diligent decisioning to ensure corrective actioning ensuring no customer Impact
• Driving Process Initiatives and Improvement Ideas within process
• Review and decision the allocated cases for KYC processes (emails/physical documents/internal deduplication /CKYC downloads)  as per the pre-defined policy/ guidelines & SOP's
• Ensure adherence to the regulations/policy defined for KYC documents ( Officially valid documents -OVD's)
• Resolve customer queries on KYC for incoming emails /Invalid or negative document cases
• Review address changes into major /minor as per policy process defined
• Ensure accurate updation of the decisioning files/system for the final decisions on the cases 
• Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same 
• Ensure prioritization and closure of urgent customer/internal stakeholders emails 
• Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCA's
• Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes 
• Ensure near zero complaints from customers by ensuring accurate decisioning 
• Cater to exceptional requests, escalation, queries and activities as required by the business
• Handle customer queries and provide appropriate resolution within TAT
• Ensure regular COE audits, discuss findings & implement corrective measures
• Perform process documentation and compliance adherence

Requirements:

• Graduate in any discipline