Associate - Knowledge Management Specialist Job in Bengaluru at Myntra

Myntra is hiring for the role of Associate - Knowledge Management Specialist!

Responsibilities of the Candidate:

• Knowledge Capture:
  • Identify and document explicit and tacit knowledge of the processes. 
  • Collaborate with subject matter experts and or stakeholders to capture information, review, brainstorm with the operations team, document the process, gather stakeholder signs, and roll it out to the floor. 
  • Implement systems to collect and store knowledge from various sources.
  • Identify and curate content for where the Sellers and or internal team need support in better understanding the process/policies 
• Knowledge Organization:
  • Categorize and classify information to ensure easy retrieval and accessibility.
  • Establish and maintain a centralized repository for knowledge assets.
  • Understand and document the process, and disseminate the learnings to the team. 
• Knowledge Distribution:
  • Develop and implement strategies for sharing knowledge across departments and teams.
  • Facilitate the creation of user-friendly knowledge base articles, presentations, and creatives as required. 
  • Ensure timely dissemination of relevant information to the Seller Support team.
• Implementation:
  • Provide training and support to users on the effective use of knowledge base articles and the defined processes.  
  • Roll out team refreshers and briefings to disseminate the knowledge and the learnings. 
  • Track, report and initiate learning activities to help and nurture the learning within the team. 
• Continuous Improvement:
  • Monitor and analyze the performance of the knowledge base articles and the processes. 
  • Collect feedback from users and stakeholders to identify areas for improvement.
  • Develop and implement enhancements to optimize the pre-defined processes. 
• Collaboration and Communication:
  • Foster a culture of collaboration and knowledge sharing within Seller Support.
  • Work closely with cross-functional teams to ensure alignment with organizational goals.
  • Communicate the value and benefits of knowledge management to stakeholders.
• Quality Assurance:
  • Establish and enforce quality standards for knowledge documentation.
  • Conduct regular audits to ensure accuracy, relevance, and completeness of information.

Requirements:

• Bachelor's degree in any field
• Excellent communication and interpersonal skills 
• Exemplary skills in PowerPoint, creatives, and MS Office
• Familiarity with knowledge management tools, systems, and methodologies
• Strong organizational, analytical, and problem-solving skills
• Ability to work collaboratively with diverse teams