Associate - IT Service Operations Job in Gurgaon at S&P Global

S&P Global is hiring for the role of Associate - IT Service Operations!

Responsibilities of the Candidate:

• Incident & Problem Management: Own the full lifecycle of issues including triage, RCA, coordination, and resolution.
• Leverage ITSM tools like ServiceNow, Azure DevOps, and Jira to manage workflows and ensure SLA adherence.
• AWS operations: Monitoring the AWS infrastructure and ensure reliable and resilient product infrastructure.
• Security Champion: Act as a security champion for the segment. Familiarity with security scanning tools and tracking remediation
• Cost Management: Implement and monitor AWS cost controls and participate in cost optimization initiatives.
• Documentation & Analysis: Write and maintain user stories, process flows, knowledge base articles, and RCA documents.
• Project Participation: Support rollout of new features, automations, or upgrades. Provide business knowledge during cross-functional initiatives.

Requirements:

• ITSM: Strong ITSM experience with experience on AWS technologies
• Tools: ServiceNow, Jira, Power BI, Tableau, SQL for queries and diagnosticsTech Awareness:
• Basic understanding of Spring Boot, JBoss, Tomcat, and cloud infrastructure
  AI & Modern Service Optimization
• AI Tools & Frameworks: Exposure to Azure AI, OpenAI, ServiceNow AI for service automation, predictive alerts, and NLP-based support insights
• Automation & Scripting: Use of Python, PowerShell, or JavaScript to automate triage or data extraction tasks
• Observability & Diagnostics: Familiarity with Splunk, Cloud Watch, or AppInsights for production diagnostics and post-incident analytics
• Data-Driven Service Analytics: Use AI tools and dashboards to extract service KPIs, patterns, and actionable insights from service performance data