Associate IT Helpdesk Engineer Job in Bangalore at Wrike

Wrike is hiring for the role of Associate IT Helpdesk Engineer!

Responsibilities of the Candidate:

• Serve as the first point of contact for IT support requests via our ticketing system, providing friendly and effective technical assistance to employees
• Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices
• Support employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns
• Assist with device enrollment and basic management using MDM platforms (Jamf for Mac, Microsoft Intune for Windows)
• Maintain accurate IT asset inventory
• Provide basic AV support for Zoom rooms and video conferencing, ensuring smooth operation for meetings and events
• Collaborate with global team members to resolve technical challenges

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (recent graduates welcome!)
• Understanding of basic concepts (TCP/IP, DNS, DHCP)
• Basic understanding of Windows and MacOS operating systems
• Strong problem-solving abilities and analytical thinking
• Excellent communication skills in English (written and verbal)
• Customer service mindset with patience and empathy
• Ability to work effectively in a team environment
• Eagerness to learn new technologies and IT best practices
• Strong organizational skills and attention to detail and the ability to prioritize tasks effectively.