Associate IS Business Systems Analyst Job in Hyderabad at Amgen

Amgen is hiring for the role of Associate IS Business Systems Analyst!

Responsibilities of the Candidate:

• Support day-to-day software asset management activities such as entitlement entry, software request tracking, and data validation.
• Enter and maintain software license data in ServiceNow, ensuring accuracy and completeness.
• Assist with software usage and entitlement reconciliation to help identify license gaps or optimization opportunities.
• Provide basic guidance to end users on software request procedures and licensing rules.
• Generate and maintain reports using Excel and ServiceNow to support trend analysis and planning.
• Help coordinate vendor communications for license documentation and invoice collection.
• Draft internal knowledge articles and communications to support end-user awareness and compliance.
• Assist in reviewing the accuracy of software models, entitlements, and contracts in the asset management repository.
• Participate in governance and audit preparation efforts under the direction of senior team members.
• Support collection and analysis of targets and metrics related to software licensing and compliance.

Requirements:

• Strong Microsoft Excel skills for reconciliation, tracking, and reporting (e.g., VLOOKUP, pivot tables, formatting).
• Basic knowledge of software licensing concepts, models (e.g., user-based, device-based), and usage rights.
• Foundational understanding of the software request and procurement lifecycle, including renewals and approvals.
• Effective written and verbal communication skills for internal collaborators.
• Attention to detail and organizational skills to maintain data accuracy across systems.
• Ability to follow standard operating procedures and bring up issues appropriately.
• Bachelor's degree and 2-6 years IT or related field; hands-on ServiceNow or IT asset management experience; strong Excel; software asset management knowledge.