Associate-InstaHelp Job in Ahmedabad at Urban Company

Urban Company is hiring for the role of Associate-InstaHelp!

Responsibilities of the Candidate:

• Manage and lead a team of service professionals to ensure smooth day-to-day
  operations.
• Plan, monitor, and optimize field operations, ensuring adherence to SLAs, safety norms,
  and quality standards.
• Track and analyze operational KPIs (TAT, productivity, customer satisfaction, etc.), and
  take corrective actions as needed.
• Develop and roll out SOPs, training, and audit mechanisms to enhance operational
  efficiency and reduce service errors.
• Handle on-ground escalations and ensure timely resolution of customer or partner
  grievances.
• Recruit, train, and mentor field staff; create a high-performing and motivated team.

Requirements:

• Sharp and hungry professionals willing to go above and beyond to create impact
• Ability to work in a fast-paced environment, requires solving ambiguous problems, and is highly outcome-oriented.
• We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on the ground.
• Hustle and get things done attitude