Associate-HR Shared Services Job in Hyderabad at Factset

FactSet is hiring for the role of Associate, HR Shared Service!

Responsibilities of the Candidate:

• The Associate, HR Shared Services will be responsible for providing day-to-day support to all employees, administering, and executing core operational processes and resolving inquiries in a timely fashion with an eye on meeting / exceeding SLA requirements.
• 20% Learn HR processes, tools and technology, workflows
• 80% Responsible for delivering HR customer service to employees, managers, and other customers. First point of contact for employees, queries on policy, procedure and redirects non-HR queries as required. Investigates simple and complex queries to develop problem resolution. Executes simple and complex transactions on behalf of the employee. Handle simple queries.

Requirements:

• Bachelor’s degree in a related field
• Excellent communication skills (written and verbal)
• Customer Service Oriented
• Excellent Interpersonal Skills such as ability to adapt, problem solving, taking ownership and be a team player.
• Strong Organizational skills
• Proficiency in Microsoft Office Applications including Word, Excel, PowerPoint and Outlook
• Ability to analyze data and see a trend/pattern
• Should be flexible to work in rotational shift