Associate - Global Technical Support Job in Gurgaon at ciena

Ciena is hiring for the role of Associate - Global Technical Support!

Responsibilities of the Candidate:

• Provide remote technical support (via telephone or online) for identified Ciena products 24 x 7, as well as on-site support to customers when required.
• Use debug tools as well as lab research to aid in the resolution of the customer’s technical problems, recovering information vital to call out the incident/issue to senior engineers, including Engineering/Design, Product/Project Management, Documentation, Supply Chain or Training.
• Create, review, validate and publish required MOP, and add inputs to the knowledgebase (KCS).

Requirements:

• Bachelor’s degree in Engineering or Computer Science coupled with experience in a technical support role with an equipment vendor in the Telco industry.
• Familiar with various types of test equipment for optical and protocol testing.
• Exposure to with system level troubleshooting on Layer 2/3/4 networks and associated DCN networks.
• L2: Bridging/Switching, VLANs, QinQ, CFM services, G.8032 architecture, Static MPLS-TP , STP, VPC, LACP, LLDP.
• L3: IPv4 and IPv6 routing (basic understanding), IPv4, IPv6, Routing protocols – OSPF, IS-IS, MP-BGP, BGP-LU, LDP, MPLS-TP and MPLS-TE, MPLS L2VPN and L3VPN, Segment Routing, EVPN, Seamless/Unified MPLS.
• Should have strong understanding of IP networks design on SP network
• Experience with Tier-1 Service Provider network on planning and implementation
• Candidates having Certifications like CCNA, CCNP or equivalent will be added advantage
• Support expertise in the areas of Carrier Ethernet equipment, optical equipment, or associated management networks and products is added advantage