Associate Fraud & Claims Operations Representative Job in Hyderabad at Wells Fargo

Wells Fargo is hiring for the role of Associate Fraud & Claims Operation  Representative!

Responsibilities of the Candidate:

• Support and capture all pertinent information from customers about their Automated Clearing House transaction claims
• Conduct research and provide updates on the status of new and existing claims
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• Perform routine customer support tasks by maintaining a balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Interact with colleagues on basic day-to-day issues and network with supporting functional areas to create a seamless experience for the customers

Requirements:

• 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education