Associate - Falcon Job in Gurgaon at SBI Cards
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Associate - Falcon
SBI Cards
Full Time Job
Not Disclosed
2-10 years
Posted 30+ days ago
Location
- Gurgaon
Skills Required
- Operations Management
- Flexibility
- Customer Interaction
- Fluent Verbal Communication
- English language (Written)
- English language (Spoken)
About this Job
SBI Cards is hiring for the role of Associate - Falcon!
Responsibilities of the Candidate:
- Reviewing and monitoring the additional Fraud Detection Process Review.
- Monitor real-time queues and identify high-risk transactions within the business portfolio.
- Build rapport with customers about Fraud and risk management team to benefit from fraud alerts.
- Communicate with Customers about fraudulent activity over the phone after a cordial and proper welcome Script is provided by the bank to bank customers.
- Identify fraudulent transactions and cancel them from further processing.
- Involves calling the customer to confirm transactions. This is a 100% calling-based profile.
Requirements:
- Good organizational skills
- Effective communication is required
- Educational Qualification: Graduate ( Any degree )
- Conversational in English and Hindi
- Quick learner of new systems/technology
- Candidate should be able to confidently interact with Customers
- Should be flexible to work in any shifts (including Night)
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About SBI Cards
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