Associate - Enterprise Accounts Job in Bengaluru at Plum

Plum is hiring for the role of Associate - Enterprise Accounts!

Responsibilities of the Candidate:

• Collaborate with account managers to understand their needs and gather data and information necessary to build customer profiles and develop account strategies.
• Create and maintain reports and dashboards that track account performance and identify trends, opportunities, and challenges.
• Analyze customer data and provide insights to help account managers make informed decisions.
• Assist account managers with customer meetings and presentations by providing data-driven insights and analysis.
• Coordinate with other departments, such as customer success, marketing and product development, to ensure account managers have the information and resources they need to succeed.
• Help employees and employers use their health insurance and health benefits in the most seamless way possible.
• Develop a deep level of understanding and knowledge of the entire product , systems and processes.

Requirements:  

• At least 2-3 years of experience in a customer-facing role.
• Very strong written and verbal communication.
• High customer empathy.
• Strong problem solver, can hustle to unblock customers.
• Ability to work with cross-functional teams to resolve issues.
• Comfortable using modern tools like Intercom, Slack, and Google Suite.
• Strong adherence to SLAs and processes.
• Ability to communicate complex data and insights to non-technical stakeholders in a clear and concise manner.
• Strong attention to detail and the ability to ensure data accuracy and completeness.