Associate Engineer- IT Support Job in Hyderabad at Micron Technology

Micron Technologies is hiring for the role of Associate Engineer- IT Support!

Responsibilities of the Candidate:

• Ansible, Kubernetes / OpenShift, RH Satellite, Zabbix
• Virtual Machines, Containers, Cloud (AWS / Azure / GCP)
• CI / CD (Jenkins)
• Ability to learn and use multiple utilities and tools that support operations monitoring and alerting
• Participate in and learn new solutions through condensed knowledge transfer session
• Continually improve operations through routine monitoring of system performance metrics and proactive actions.
• Review system log files, perform trend analysis, and manage configuration, incident, and problem management processes.
• Recommend and collaborate with Solution and Enterprise Architects on system or architectural changes to enhance performance, ensure high availability and scalability, or introduce innovative technologies.
• Ensure architectural consistency and provide technical direction through roadmap planning, knowledge management, and disaster recovery plan development and testing.
• Create comprehensive documentation for any environmental changes or innovative technology deployments, serving as reference architecture for the global operations team.

Requirements:

• BTech in Computer Science, Electrical and Electronics Engineering or Any Specialization.
• CGPA Requirement -7.0
• Have 1-2 years of experience in maintaining essential IT operations, including operating systems, security tools, applications, servers, laptops, desktops, software, and hardware, while interacting with various Lab teams
• Provide 24/7 on-call support in rotational shifts
• Ensure SLA compliance for all tickets
• Follow up on escalated issues
• Classify incidents to support system uptime
• Collaborate with engineers to resolve or escalate issues
• Deliver technical support for issue resolution
• Communicate ticket status to engineers and managers
• Utilize the IT knowledge base and best practices
• Stay updated through technical articles
• Monitor systems to prevent downtime
• Improve support processes for recurring issues
• Provide day-to-day technology direction across Linux and Windows hosts in Lab, Data Center, and Cloud environments
• Troubleshoot operational issues, handle escalations, and resolve business partner issues in a timely manner with strong collaboration and attention to business priorities
• Maintain global collaboration with other Micron IT and Engineering teams
• Offer operational support, handle escalations, and execute projects
• Manage incident and problem resolution
• Identify scalable technologies to enhance support for engineering tools and services
• Continuously improve operations through routine monitoring of system performance metrics and proactive actions
• Review system logs, perform trend analysis, and manage configuration, incident, and problem processes
• Identify, design, and implement solutions for new and improved processes, providing a clear picture of possible outcomes
• Interact with the help desk and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed
• Own and support continuous improvement plans for solution health and operational health