Associate Engineer II - Customer Support [RPAS Training] Job in Gurgaon at Asteria Aerospace

Asteria is hiring for the role of Associate Engineer II - Customer Support [RPAS Training]!

Responsibilities of the Candidate:

• Perform inspection/factory acceptance testing of Asteria’s product before delivering it to the end customer.
• Responsible for Product Delivery, On-site Acceptance & testing of Asteria’s product.
• Incorporate the RPAS Training program for all our end customers (Internal + External).
• Explain the product benefits and enhanced specifications of the system to the customer.
• Have periodic visits to customer locations for onsite reviews of delivered Asteria products.
• Recommend potential products or services to management by collecting customer information/feedback and analyzing customer needs, and prepare product or service reports by collecting & analyzing customer information.
• Suggest new solutions that will improve the product quality and performance. 
• Responsible for preparing & maintaining relevant documents such as product manuals, Factory Acceptance Test (FAT), Site Acceptance Test (SAT), RPAS Training Program, checklists etc.
• Address the proper people to solve the problems in case of issues/errors.
• Improve processes and ways of working that are beneficial for both our organization and the customer.
• Responsible for timely delivery of orders & should be capable of processing and controlling urgent orders.
• Understand the capabilities of the products and help troubleshoot the issues faced by the customer.
• Incorporate in timely delivery of service systems and help the team in terms of flight testing, debugging, and troubleshooting the systems.
• Make mature self-decisions during any crucial activities and provide clarification for the same.
• Coordinate and servicing of asteria-delivered products.
• Adhere to company rules and regulations.

Requirements:

• Engineering in Mechanical/Aeronautical/Aerospace or equivalent.
• DGCA RPC certification mandatory
•  Experience: 2+ years