Associate Engineer I - Engineering Support Job in Gurgaon at Asteria Aerospace

Asteria Aerospace is hiring for the role of Associate Engineer I - Engineering Support!

Responsibilities of the Candidate:

• Root Cause Analysis: Analysis of flight-critical data to determine the root cause of the issue. Collection of relevant evidence from the Drone Operator to arrive at the respective resolution at the earliest.
• Technical Support: Provide technical assistance to service engineers and Drone Operators by troubleshooting issues and recommending solutions. Assist with the implementation and integration of engineering systems and tools.
• Documentation: Create and maintain technical documentation, including engineering specifications, test procedures, user manuals, and other relevant documentation. Ensure documentation is accurate, up-to-date, and easily accessible for the engineering team.
• Testing and Validation: Collaborate with service engineers in conducting flight testing and validation activities for active client products, and engineering solutions. 
• Coordination and Communication: Act as a liaison between engineering teams, cross-functional departments, and external stakeholders. Facilitate effective communication and collaboration to ensure smooth customer service execution and timely resolution of issues.
• Process Improvement: Identify areas for process improvement within the engineering function and contribute to the implementation of best practices.
• Training and Knowledge Sharing: Conduct training sessions or workshops to educate engineering team members on new technologies, tools, or processes. Foster a culture of knowledge sharing by documenting lessons learned and promoting information exchange.
• Feedback to Engineering team: A feedback mechanism to be set up and actively communicate the customer / SR tickets feedback to the quality / Engineering/product team for product performance enhancements and maintaining the reliability of the product throughout its support period.
• Health and Safety Compliance: Adhere to safety regulations and guidelines to maintain a safe working environment. Assist in identifying potential safety hazards and implementing appropriate measures to mitigate risks.

Requirements:

• Bachelor’s degree in engineering (Mechatronics/ Aeronautical/ Electronics & Communication/ Computer Science).
• Knowledge and experience in drone technology, testing, Verification and validation, including operation, software, and troubleshooting.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Customer-oriented attitude with a passion for delivering outstanding support.
• Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.
• Proficiency in using customer support software and tools.
• Previous experience in customer support or technical support is a plus.