Associate Engineer I, Customer Support Job in Gurgaon at Asteria Aerospace

• Inventory Management:
  • Monitor and maintain optimal inventory levels at dedicated Maintenance Hubs to support service and repair activities.
  • Conduct regular inventory audits to ensure accuracy and identify discrepancies.
  • Implement inventory control measures to minimize waste and optimize storage space.
• Material Procurement:
  • Collaborate with SCM and PPC teams to procure materials required for service and repair activities.
  • Evaluate the spare parts requirement from each maintenance hub to ensure timely delivery and cost-effectiveness.
  • Generate Material Requests / Transfers in ERP and track deliveries to the maintenance hub to ensure timely delivery of materials.
  • Work closely with the logistics team to ensure timely transportation of materials to Maintenance Hubs.
  • Develop and maintain relationships with key stakeholders i.e., SCM, PPC, and internal departments.
• Efficient Utilization of Materials:
  • Optimize material usage to minimize waste and reduce warranty costs.
  • Implement best practices for material handling and storage to prolong shelf life and maintain quality.
  • Collaborate with cross-functional teams including Customer Support, Operations, and Procurement to meet departmental goals.
  • Communicate effectively with team members to ensure alignment on inventory needs and priorities.
  • Facilitate regular meetings to discuss CS inventory status, upcoming service requirements, and potential issues.
• Customer Satisfaction:
  • Ensure timely availability of materials to support service and repair activities, contributing to high customer satisfaction levels.
  • Address any material-related issues promptly to minimize disruptions to service delivery.
  • Monitor and analyze customer feedback related to material availability and take proactive measures to address concerns.
• Continuous Improvement:
  • Continuously evaluate inventory management processes and identify opportunities for improvement.
  • Implement process enhancements to increase efficiency, accuracy, and overall effectiveness.
  • Stay updated on industry trends and best practices in material and inventory management.

 Requirements:

• Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions to optimize inventory management processes.
• Attention to Detail: Strong attention to detail to ensure accuracy in inventory tracking, procurement, and material utilization.
• Organizational Skills: Excellent organizational skills to manage multiple tasks, prioritize workload, and meet deadlines effectively.
• Communication Skills: Effective communication skills to collaborate with cross-functional teams, communicate inventory needs, and address any issues promptly.
• Problem-solving ability: Proficient problem-solving skills to identify and resolve inventory-related challenges efficiently.
• Adaptability: Flexibility to adapt to changing priorities and operational needs in a dynamic work environment.