Associate Engineer (BO - Switch, Router & Firewall) Job in Noida at Ericsson

Ericsson is hiring for the role of Associate Engineer (BO - Switch, Router & Firewall)!

Responsibilities of the Candidate:

• Supervise ITSM ticket queues to maintain MTTR.
• Utilize analytical skills like logical thinking, problem-solving, and handling assignments.
• Identify the root cause of P2/P3/P4 incidents and recommend appropriate resolution actions and other events requiring Root Cause Analysis (RCA).
• Serve as the first point of contact for support of any alarm/event/KPI-related issues.
• Collaborate closely with the Field Team for all field activities (hardware failures, node unreachable, etc.).
• Ensure timely restoration of services and maintain MTTR for a good customer experience and high service availability to meet Service Level Agreements (SLA).
• Engage proactively to detect possible failures to ensure incident restoration or avoidance whenever involved by the Incident Manager or MS Automated Service Function.
• Conduct node health checks and backups, and troubleshoot identified deviations.
• Share details for MIR and CSR with respective teams.
• Possess an end-to-end understanding of the network.

Requirements:

• Good knowledge of IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, and BFD.
• Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
• Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces).
• Product/Vendor knowledge on Ericsson/Nokia/Cisco/Juniper/Huawei/F5 (At least any two).
• Good Communication & troubleshooting skills.
• 3-5 years of relevant in IP Domain.