Associate Digital Renewal Specialist Job in PAN India at OpenText

OpenText is hiring for the role of Associate Digital Renewal Specialist!

Responsibilities of the Candidate:

• Managing service requests received from Internal & External customers and its timely resolution.
• Contract renewal pricing and quote preparation.
• Purchase Order Bookings and resolving booking failures.
• Managing a pipeline of renewals to be quoted 120 days prior to expiration along with sending the quote to the customer or partner.
• Modifying account information, orders and checking data quality.
• Perform outreach to customers to obtain renewal confirmations for on-time renewals, along with positioning upsells/expansions by pulling reports and analyzing consumption trends.
• Cancelling, terminating, deprovisioning and crediting renewals per customer request and manager’s approval.
• Route support requests received through our ticketing system and direct requests to the appropriate service team for resolution.

Requirements:

• Self-driven, organized, highly adaptive, detail oriented and willing to learn.
• Desire to grow your career with OpenText.
• Provide timely updates on open requests via a ticketing system
• Coordinate with other OpenText experts as needed to expedite timely resolution
• Apply best practices to help our customers and employees minimize operational risks and avoid common pitfalls.
• Work well under pressure to meet deadlines.
• Good written and verbal communication skills.
• Effective at managing multiple tasks and priorities.
• Bachelor’s degree in any major preferred or equivalent work experience