Associate Customer Success Consultant Job in Bangalore at Sage

Sage is hiring for the role of Associate Customer Success Consultant! 

Responsibilities of the Candidate:

• End-to-end responsibility in onboarding customers onto the Fyle platform in collaboration with senior consultants.
• Responsible for the complete onboarding lifecycle by coordinating tasks, documenting progress, and following up on dependencies.
• Help customers set up Fyle according to their business needs and escalate issues where required.
• Track onboarding milestones and provide timely updates to internal teams and stakeholders.
• Participate in kickoff calls, requirement gathering, and training sessions under guidance.
• Conduct training sessions for customer admins and super users (with support from the team).
• Collaborate with Product and Engineering teams to ensure customer requirements are captured and delivered.
• Help manage escalations and risks by promptly flagging them to senior team members.
• Document onboarding details, FAQs, and resources to promote customer self-service.
• Develop working knowledge of accounting integrations to assist finance teams with system integrations (where supported).

Requirements:

• 1–3 years of experience in a customer-facing role (onboarding, implementation, or SaaS support preferred).
• Strong communication skills with empathy and a customer-first approach.
• Ability to manage multiple accounts in parallel with attention to detail.
• Willingness to learn how to handle escalations and work with senior team members to resolve concerns.
• Basic understanding of Customer Success practices.
• Familiarity with SaaS products.
• Ability to collaborate effectively with multiple stakeholders.
• Exposure to project management tools (e.g., ClickUp, Jira, Asana).
• Familiarity with customer success platforms (e.g., FreshSuccess, Gainsight, Totango) is a plus.
• Willing to work in the North America shift.
• 1–3 years of relevant professional experience in customer-facing roles.
• Eager to learn, adaptable, and motivated to grow into a consultant-level role.