Associate - Customer Success Job in Bengaluru at Freshworks

Freshworks is hiring for the role of Associate - Customer Success!

Responsibilities of the Candidate:

• Engage proactively with customers using the engagement model (based on customer segment) laid out
• Understand and document the customer’s business flow (for large customers) and deep understanding of use-cases
• Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
• Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)

Requirements:

• 1-3 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio
• Proven track record of establishing themselves as a strategic trusted advisor to clients
• Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
• Very Strong written and verbal presentation/communication skills (ESSENTIAL)