Associate-Customer Service Representative Job in Chennai at Revvity

Revvity is hiring for the role of Associate-Customer Service Representative!

About Revvity:

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe is vital to our success and the reason we’re able to push boundaries in pursuit of better human health

Responsibilities of the Candidates:

• Handle team coordination between internal and external teams.
• Forecast challenging situations and plan work for the team.
• Manage incoming and outgoing customer calls regarding queries on samples, pickups, registrations, cancellations, and sample collection materials.
• Oversee Toll-Free services.
• Provide product information, TAT, and other related communication to customers.
• Create MIS reports to support management on service performance, complaint register, query resolution matrix, and timelines.
• Analyze pre-analytical information to understand customer trends and errors.
• Manage recruitment, training, and performance of customer service executives.
• Support the customer service team in the annual merit increase process and goal setting aligned with organizational goals.
• Evaluate the customer support system and prepare action plans to improve the department.
• Implement Quality Management Systems for the Customer Care department.
• Ensure customer service activities align with the strategic objectives of the organization.